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Customer Care

Customer satisfaction is our number one priority so if you have any issues or even if you don't and just fancy a chat about our products then you can use the following contact details:

Owner: Rebecca White - Owner 


Phone: 07599537560

Address: c/o 91 Bridge Road, Wickford, Essex, SS118NZ 

Instagram: @mysteriousmelts 

Privacy & Safety

This website is operated by Mysterious Melts. Throughout the site, the terms “we”, “us” and “our” refer to Mysterious Melts. We are committed to maintaining your privacy. Our Privacy Policy Statement is given below. If we make changes to this policy, we will notify you by updating this statement on our website.


What information do we collect?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws, or newsletters sign-ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests. 

What will the data be used for?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Mysterious Melts. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences: 

  • All email messages and email newsletters will contain information on how you can unsubscribe; or you can 

  • Send an email to writing "Unsubscribe" in the subject heading; or

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.  


What information do we share with others?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Mysterious Melts. We do not, and will not, sell any of your personal data to any third party organisations– including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that. 

One of the purposes for which we may disclose your address and postcode details is to check against the any Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes. 


This website uses cookies to collect information. By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser). 

What is a cookie?

Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld devices when you access certain websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer. If you would like to learn more about cookies, in general, you can visit 

Wholesale Inquiries

Want to stock Mysterious Melts in your physical or online store? Amazing, we would love to move in!

From small promotional products to large stock orders nothing is out of reach so  drop an email at so we can start a no obligation discussion on your requirements and the great savings that we can offer on RRP.

Payment Methods

  • Credit / Debit Cards


  • Apple Pay 

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