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SHIPPING & RETURNS

Shipping Policy

All orders will be dispatched within 5-7 working days (Mon - Fri and excluding Bank Holidays)

ROYAL MAIL Tracked 48 - £4.50

Full tracking available - tracking number sent when dispatched

(2 day delivery aim from date of dispatch)

ROYAL MAIL Tracked 24 - £5.50

Full tracking available - tracking number sent when dispatched

(Next Day delivery aim from date of dispatch)

Return & Exchange Policy

If for any reason you are unhappy with your order, please contact us first letting us know the reason you wish to return the items.

Items can be  returned  to us within 14 days of receipt for a refund, in line with The Consumer Protection (Distance Selling) Regulations 2000.

  • To complete your return, we require a receipt or proof of purchase.

  • Items returned must be in an unused, resale-able condition for a refund to be issued.

  • The buyer is responsible for the cost of returning the order to us, unless the item has arrived damaged.

  • Gift Cards or personalised products are not eligble for return

INCORRECT/DAMAGED ORDERS 

If the item is incorrect or damaged upon receipt, we will require photo evidence of the damage to the product, as well as a picture of the outer packaging as it arrived with you, incase we need to make a claim against the shipping company.

Once received back we will send out the correct goods to you, or a refund will be issued for the product.

FAULTY / DAMAGED ORDERS 

Please be aware faulty orders must be returned within 14 days from date of receipt for a refund or exchange. Should an order be faulty please contact us within 14 days of receipt to arrange the return of the item.

PLEASE NOTE:
Wax Melts are NOT classed as faulty if they arrived snapped or broken as this does not compromise the melt and burn of the product.

Wax Melts are NOT classed as faulty if they arrive with "Frosting" see the FAQ page for more details on this. 

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