SHIPPING & RETURNS
Shipping Policy
All orders will be dispatched within 5-7 working days (Mon - Fri and excluding Bank Holidays)
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ROYAL MAIL Tracked 48 - £4.50
Full tracking available - tracking number sent when dispatched
(2 day delivery aim from date of dispatch)
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ROYAL MAIL Tracked 24 - £5.50
Full tracking available - tracking number sent when dispatched
(Next Day delivery aim from date of dispatch)
Return & Exchange Policy
If for any reason you are unhappy with your order, please contact us first letting us know the reason you wish to return the items.
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Items can be returned to us within 14 days of receipt for a refund, in line with The Consumer Protection (Distance Selling) Regulations 2000.
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To complete your return, we require a receipt or proof of purchase.
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Items returned must be in an unused, resale-able condition for a refund to be issued.
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The buyer is responsible for the cost of returning the order to us, unless the item has arrived damaged.
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Gift Cards or personalised products are not eligble for return
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INCORRECT/DAMAGED ORDERS
If the item is incorrect or damaged upon receipt, we will require photo evidence of the damage to the product, as well as a picture of the outer packaging as it arrived with you, incase we need to make a claim against the shipping company.
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Once received back we will send out the correct goods to you, or a refund will be issued for the product.
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FAULTY / DAMAGED ORDERS
Please be aware faulty orders must be returned within 14 days from date of receipt for a refund or exchange. Should an order be faulty please contact us within 14 days of receipt to arrange the return of the item.
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PLEASE NOTE:
Wax Melts are NOT classed as faulty if they arrived snapped or broken as this does not compromise the melt and burn of the product.
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Wax Melts are NOT classed as faulty if they arrive with "Frosting" see the FAQ page for more details on this.